_________________________________________________________________. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. Your Frontline will be shipped TODAY. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. It has not arrived, despite having been dispatched on 4 June.I today contacted FILE the Item Not Recieved in the Resolution Center. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. 19th-21st. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. It is assumed that my items were part of the theft. You risk not getting an answer to your problem. IMO, offering a replacement is often just a delaying tactic. Thanks. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. It covers purchases paid with PayPal and most other electronic payment methods. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? If you’re anything like my buyers.....right after purchase. Officially it is 15 days before RM deem a parcel to be lost. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. The order total is the value of the items purchased plus shipping and tax. Always start your own post. So they could have responded on Monday then but didn't. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. Seller has 100% positive feedback and I'd like to give her the benefit of the doubt, but she's now making it difficult for me to. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. Sometimes it's taken me up to 6 weeks to receive an item. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Today the 7th still no tracking info, nothing from the seller. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? Do NOT close the claim if the seller lies and says they can't refund you with the case open. Also, I will include a free gift with your time. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. Please feel free to contact me anytime, even by cell phone if needed (****). The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Contact your seller. It's much appreciated.". A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. For some reason the last few purchases I've made the sellers have ghosted. I guess ill go ahead with the claim. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. ", "You are not bothering me. Let us know. I can't remember what it is. I believe she is just stalling. 2. If you do not ask ebay to step in and help then the case closes after 21 days and you lose. I have yet to get a response back. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. /r/Ebay Now its been on its way to destination since May 28th but hasn't arrived yet. When eBay allows you to escalate it, do so immediately. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. The eBay Money Back Guarantee is not a product warranty. johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. Today's the 7th, your last delivery date was the 3rd. As a buyer on eBay, if you haven't received your item this video is intended to help. I don't see anything other than their handling time is 3 days. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. I sent my offer, seller accepted, I paid immediately. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). The seller shipped pretty well right away. If you do not escalate the dispute the case closes after 20 days and you lose. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. Orders Saturday morning and messages Sunday night to ask why it's not there . I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. Click on Resolution Center at the bottom of this page. https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. When does eBay think it should have arrived? Your Frontline will be reshipped TODAY. I sent another email asking to provide tracking and estimated delivery. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. Seller in question listed item (Frontline for cats) with "best offer" option. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. Note that not all sellers offer replacements. For some stupid reason the package ended up in Singapore. Looks like you're using new Reddit on an old browser. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? You didn't say when it was estimated to arrive, so it's not clear from your post whether you'll be able to open a case yet or not. Estimated delivery time was between 9/28 to 10/3. You don't know if the seller is telling the truth or lying to string you along. This was on September 25. You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. i bought a massage machine mor then a month not received. However, we're always ready to step in and help. Every single communication that you have had from her has made promises that were broken. The handling time was 3 days. Item was paid on 18th of May. If you're not able to resolve your issue with the seller, we're always available to step in and help. So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. there is a deadline for ebay helping you though. Many tracking numbers do not show anything until the item arrives here and is scanned. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 I don't know how to find est delivery date. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Help for sellers and buyers! After this, eBay will step in. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … For additional information, please visit Informed Delivery FAQs. Heh. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. This means that RM do not deem an item missing for at least 15/18 days - However you cannot make the buyer wait 15 days for a refund as this is for you to do ( claim for item missing in transit) as it is your responsibility for item to get to buyer even though when it has been dispatched it is in the hand of whoever you have used to send it When does eBay show that it should have arrived? Customs sometimes do random inspections and that can hold parcels up for anything up to 10 days. I am meeting with my supplier now and going to reship my orders. another time, I didn't get an item, and I was reimbursed the money. The last day to file is 30 days after last estimated delivery date. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Sounds fair to me. 48 hours. level 2 310throwaway310 If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. then Go to the purchase page and find the order. Do NOT accept a replacement. You can file a refund request when it is past that date. Ask your buyer to give it til after the weekend....with luck it should arrive. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). Thanks. The seller had all week to respond to the OP. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. You've contacted the seller and they are just shucking and jiving. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. Select Ask eBay to step in. I want to order from someone else, I'm tired of waiting. Thank you for your continued patience.". ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. Complete a Help Request Form. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. 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